Inbound
Caller: Where is my order 4821? Vline: It is out for delivery and will arrive today before 6 PM. Outcome: Order status shared.
E-commerce
AI voice & chat for e-commerce
Answer product questions, track orders, and recover abandoned carts—without hiring a 24/7 support team.
Outbound
Vline: Hi Maya, you left a jacket in your cart. Shall I send you the checkout link? Maya: Yes, send it over. Outcome: Checkout link sent.
The problem
What's costing e-commerce businesses
69%
cart abandonment rate industry average
50%
of shoppers expect instant answers before buying
$18B
lost annually to poor customer support globally
The fix
The Vline solution
Vline handles order status, returns, product FAQs, and cart recovery calls—keeping customers moving toward checkout.
- Order tracking and delivery updates
- Product recommendation via chat
- Abandoned cart recovery calls
- Returns and exchange handling
What changes
How Vline fixes it
Cart recovery calls
AI calls or chats shoppers who abandoned checkout with personalized offers.
Instant product support
Sizing, specs, and availability answered in seconds—not ticket queues.
Order status on demand
Customers get tracking updates without waiting for email replies.
Peak season scaling
Handle Black Friday and sale volume without temporary hires.
FAQ
Questions from e-commerce teams
What e-commerce businesses usually ask before they switch on Vline.
Yes. Connect your Shopify, WooCommerce, or custom backend via API for live order lookups.
Both. Deploy web chat for your storefront and voice for inbound support lines.
Vline can suggest complementary products based on order history and your catalog rules.
Most businesses launch within days. We configure your scripts, integrations, and phone routing during onboarding.
Vline supports 40+ languages including English and Arabic—ideal for UAE and international customer bases.
Yes. Vline connects via webhooks and APIs to CRMs, calendars, helpdesks, and custom backends.
Calls escalate to a human agent, voicemail, or callback queue based on rules you configure.
Yes. Enter your number on any page to hear Vline call you for a live demo—no commitment required. New workspaces also start with a welcome credit.
You pay for what you use from one wallet: calls and AI features draw from the same balance. Top up any time, and every charge shows up in your billing reports. Contact us for a quote on high volumes.
Fully. You control greetings, qualification questions, routing logic, and post-call automations.
Other industries
Calls in. Calls out.
AI voice agents for inbound and outbound calls.
Recover more revenue
Test Vline on your number and hear how it handles a customer support call.