Inbound Outbound

Calls in. Calls out.

Vline answers every inbound call and makes every outbound one: bookings, reminders and follow-ups, in 40+ languages.

Start free

Free welcome credit · No card needed · Live in days

Inbound Incoming · 01:42

Outbound Outgoing · Reminder

Always answering: 24/7
To pick up: <3s
Languages: 40+
Calls logged: 100%

Trusted by teams across the UAE

Both sides of every call

One agent that picks up and calls back

Vline answers when customers call you, and calls them when it is time to remind, follow up or win them back. Same voice, same knowledge, both directions.

Inbound

Every call answered

No hold music, no voicemail. Vline picks up in under a second and gets the job done.

A customer calls +971 50 ••• 4567 · 9:42 PM
Vline picks up Answered in 0.8 seconds
It understands “Can I move my visit to Tuesday?”
It books it Tuesday 10:30 with Dr. Khan
Your team knows Summary and recording saved

Answers 24/7, nights, weekends and holidays included
Books, reschedules and answers questions from your knowledge base
Qualifies leads and passes the hot ones to your team
Transfers the call to a person whenever you want

Outbound

Every list called

Upload a list, pick an agent, press start. Vline makes the calls and reports back.

Appointment reminders 2 of 5 called

Omar Khan Confirmed
Lina Haddad Callback booked
Karim Aziz On the call
Dana Yousef Ringing…
Sara Malik Queued

Calls whole contact lists, and retries the ones who miss it
Reminders, confirmations, follow-ups and win-backs
Uses each contact’s details, so every call feels personal
Logs every result: confirmed, booked, call back

How it works

From a blank page to calls going out, in minutes

01
Create your agent

Pick a voice and a language, tell it about your business, and choose what it can do: answer, call, book or transfer.
02
Bring your contacts

Drop in any spreadsheet. Vline tidies the phone numbers, keeps your columns, and saves the list as a group you can reuse.
03
Describe it, Vline builds it

Connect a number to answer calls, or tell the AI builder who to call and why. It sets up the campaign for you.
04
See every result

Each call lands in your log with a recording, a transcript and an outcome, and the charts show what is working.

Front desk agent Clinic · Dubai

Ready

Voice

Aria · warm and natural

Speaks

Englishالعربيةहिन्दीРусскийFrançaisEspañol +34 more

Knows

Price list.pdfOpening hoursFAQ.docxServices

Answer inbound calls

Make outbound calls

clinic-patients.xlsx 248 rows · 6 columns Any format

Name As typed Ready to call

Sara Malik 050 123 4567 +971 50 123 4567

Omar Khan 00971-55-765-4321 +971 55 765 4321

Lina Haddad +971 (52) 2345678 +971 52 234 5678

Karim Aziz 52 987 6543 +971 52 987 6543

Saved as group “Patients” 248 contacts · reuse it in any campaign

Call patients who visited last month and remind them to book their check-up.

Outbound campaign Ready to start

Name: Check-up reminders
Who: Patients · 61 of 248 match
Agent: Front desk agent
When: Weekdays, 10:00–18:00

Calls 1,284

Answered 97%

Booked 312

Inbound Sara Malik Booked, Tue 10:30
Outbound Omar Khan Confirmed

Create your agent

Pick a voice and a language, tell it about your business, and choose what it can do: answer, call, book or transfer.

Call log

Every call, and what came of it

Calls in and calls out land in one log the moment they end, so you can see who called, why, and what was agreed.

A recording of every call
The full transcript, searchable
The outcome, in plain words
Export whenever you need it

Today

Direction Contact Purpose Outcome Length

Inbound Sara Malik Reschedule appointment Booked, Tue 10:30 1:42

Outbound Omar Khan Appointment reminder Confirmed 0:38

Inbound Room 412 Late checkout Approved until 2 pm 0:55

Outbound Lina Haddad Follow-up after visit Callback booked 1:10

Inbound New caller Price enquiry, in Arabic Quote sent on WhatsApp 2:05

Features

Everything a great phone team does, done for you

The parts that make the difference on a call, and the tools that save you hours off it.

Group is PatientsCity is DubaiLast visit before 1 June

61 contacts match

AI builder

Find the right people in plain words

Ask for “patients in Dubai who haven’t visited since June” and the AI writes the filter for you. No formulas, no exports.

Languages

Speaks their language

40+ languages and accents, with local numbers in the US, UK, India, the GCC and more.

0.8s to pick up Real-time audio

Voice

Sounds like a person

Human-like tone and pacing in real time, so every call feels clear and natural.

Do you open on Fridays?

Yes, from 2 PM to 10 PM. Shall I book you a table?

Knowledge base

Knows your business

Upload price lists, FAQs and policies. Your agent answers from them.

Caller ID

Calls people pick up

Verified, branded caller ID shows your business name, so more calls get answered.

Integrations

Works with your tools

Connect your CRM, calendar and helpdesk, or anything else through the API.

POST /api/v1/calls/make/Authorization: Bearer vl_••••••••••{  "agent_id": "front-desk",  "from_number": "+97145551234",  "to_number": "+971501234567",  "dynamic_variables": { "name": "Sara" }}

200 OK

{ "status": "success", "call": { … } }

Developer API

Built for developers too

Start calls, read transcripts and outcomes, and list campaigns with a simple REST API and workspace keys you can rotate.

Your calls stay yours. Recordings, transcripts and customer data are encrypted, with security controls built for business phone operations.

Encrypted
Rotatable API keys

Industries

Made for the calls your business gets

All industries

Real Estate

AI voice agents for real estate teams

Inbound Incoming · 01:58

Outbound Outgoing · Open house follow-up

of buyers call the first agent who answers: 78%
of calls go unanswered during showings: 62%
average commission lost per missed lead: $15K+

See Vline for real estate

Case study

AI on every step of Giftyy’s sales

Giftyy is a UAE B2B corporate gifting platform with 1,000+ customizable products. Vline adds AI chat and voice across the full funnel—from cold outreach to post-purchase support.

Read the case study

Custom productsCorporate gifting catalog: 1K+
Bulk ordersMOQ-aware pricing: B2B
Market focusDubai & Emirates: UAE
AI supportChat + voice coverage: 24/7

The customer journey, connected

Cold outreach AI calls UAE businesses
Website visit Chatbot qualifies & recommends
Inbound call AI voice qualification
Order placed Chatbot support & upsell
Reactivation Seasonal outreach

Why switch

Pay for calls, not seats

One wallet covers your calls and the AI features. Top up when you like, and see exactly where every cent went.

A welcome credit to get you started
No setup fees or seat minimums
The same rate for after-hours calls
Monthly statements and usage reports

Start free Talk to sales

Running high volumes? We will quote you.

Wallet Top up

Balance Healthy

This month Calls in Calls out AI

Inbound call Sara Malik · 1m 42s
Campaign calls Check-up reminders · 61 calls
AI builder Campaign drafted
Inbound call New caller · 0m 55s

FAQ

Questions, answered

The things people usually ask before their first call goes out.

Still have a question?

+971 50 807 0826 [email protected] Contact us

Yes. Connect a phone number and Vline answers inbound calls around the clock. Start a campaign or a single call and it dials out. The same agent can do both.

Most businesses launch within days. We configure your scripts, integrations, and phone routing during onboarding.

Vline supports 40+ languages including English and Arabic—ideal for UAE and international customer bases.

Yes. Import any CSV or Excel file, with phone numbers in whatever format they are in, spaces and all. Save it as a group once and attach it to any campaign later.

Calls escalate to a human agent, voicemail, or callback queue based on rules you configure.

Yes. Vline connects via webhooks and APIs to CRMs, calendars, helpdesks, and custom backends.

You pay for what you use from one wallet: calls and AI features draw from the same balance. Top up any time, and every charge shows up in your billing reports. Contact us for a quote on high volumes.

Yes. Enter your number on any page to hear Vline call you for a live demo—no commitment required. New workspaces also start with a welcome credit.

Calls in. Calls out.

AI voice agents for inbound and outbound calls.

Hear Vline call you

Enter your number and a Vline agent rings you within seconds. No sign-up, no commitment.

Start free Book a demo

Calls in. Calls out.

One agent that picks up and calls back

Every call answered

Every list called